TechNote 7600-10
7612 Series - Display Shows T1 LOAD PAPER LETTER, Paper Pulls From Wrong Tray, or Jobs Are Clipped
5 Aug 1997 Ed Palmer

Summary: The desired tray is loaded with letter size paper. When printing any of the following symptoms are displayed:

• The display Shows T1 LOAD PAPER LETTER (or T2 for Tray 2).
• Paper pulls from the wrong tray.
• Jobs are clipped or over-run the page.

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1

Cause: The paper size is set incorrectly.
Solution: Set the paper size:

• Press SEL to take the printer off-line.
• Press MODE until the display shows FORMAT MODE.
• Press SET- the display shows ORIENTATION.
• Press DOWN arrow until the display shows PAGE FORMAT MODE.
• Press SET- the display should show normally PAPER=LETTER.
• To change the paper size, press SET, then press DOWN arrow until the desired size is shown.
• Press SET, then SEL.

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2

[Photo TBA]

• Turn off the printer power.
• Remove the print cartridge and place it in a protected area.
• Remove the paper tray.
• Lay the printer on it's right side.
• Locate the two support bars going across the bottom of printer.
• Loosen the screws on the support bars.
• Press firmly on the side of the printer and tighten the screws.
• Place the printer back in service.

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3

[Photo TBA]

• Remove the paper tray.
• The Size Switch Spring assembly consists of the four curved metal strips in the inside front left of the printer.
• Ensure all the Springs are straight- re-align any bent Spring.

Note: Typically this problem is seen with switch three.

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4

[Photo TBA]

• Ensure the rear and right paper stops are set correctly.
• The Paper Size Cam is a white or gray plastic gear located on the front left side of the tray.
• When the stops are set to letter, the Cam should be set to engage Springs 1 and 3.
• If the Cam is set incorrectly, check the white plastic link arm from the Cam assembly to the paper stops. Re-engage the link arms if they have come loose.
• If the link arms are good, remove the cover on the gear assembly and re-align the Paper Size Cam, or replace the Paper Tray.

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5

• Turn off the printer power.
• Press and hold UP arrow- turn on the printer power.
• The display shows LINE TEST- release UP arrow.
• Press CONTINUE repeatedly until the display shows TRAY 1 = <paper size>. With letter size paper loaded, <paper size> should be LETTER.
• If the paper size is incorrect, remove the tray- the display will show TRAY 1 = NO.
• The Paper Size Springs are numbered 1 through 4, from top to bottom.
• Press and hold Spring 1- the display should show TRAY 1 = B5.
• Press and hold Spring 2- the display should show TRAY 1 = LEGAL.
• Press and hold Springs 2 and 3- the display should show TRAY 1 = A6.
• Press and hold Spring 4- the display should show TRAY 1 = A5.
• Press and hold Size Switch Springs 1 and 3- the display should show TRAY 1 = LETTER.
• If the Tray 2 option is installed, press CONTINUE to test it.
• To exit the test, press CONTINUE until the printer reboots.

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