Intelliprint
TechNote IP-MSG-01
Intelliprint Series- Service Errors
14 May 2002 Ed Palmer

Summary: The following table details the Service Error messages that are generated directly by the Intelliprint controller.

Display

Error

Resolution

SERVICE ERROR 01

OID Setup Error

This error is most commonly seen after upgrading the Intelliprint flash code or after changing the Intelliprint or MCU board.

SERVICE ERROR 02

Controller Software Error

Refer to TechNote IP-MSG-02.

SERVICE ERROR 03

Controller CPU Error

SERVICE ERROR 04

IPDS Fonts Not Found

This error occurs when the printer has IPDS code installed, and the printer does not see the IPDS Fonts in Flash SIMM 2.

To resolve the problem:

  • Turn the printer power off.
  • Remove the Intelliprint controller.
  • Reseat Flash SIMM 2.
  • If the error persists, reflash the printer with the IPDS code.

Note: Current versions of IPDS code now use a 16M flash that contains both operating code and the fonts. There will be no separate font SIMM, and this error should not occurr.

SERVICE ERROR 05

Serial Over-run Error

Incorrect serial parameters caused a bad command to be parsed by the printer.

  • Check the serial parameters and ensure the printer setup matches the host setup.
SERVICE ERROR 06 Serial Parity Error
SERVICE ERROR 07 Serial Framing Error
SERVICE ERROR 08 Serial Flow Control Error

SERVICE ERROR 09

Wrong Controller Revision

The wrong Intelliprint controller is installed.

  • Refer to IP-Spec-03 for controller part numbers.

SERVICE ERROR 10

Task Communication Error

SERVICE ERROR 11

USB NVRAM Error

SERVICE ERROR 12

IBM Interface Upgrade Error

SERVICE ERROR 13

Flash Failure

Flash memory has failed.

SERVICE ERROR 14

PCL Interpreter Error

SERVICE ERROR 15 Unknown Engine Type Controller was installed into the wrong print engine.
SERVICE ERROR 16 Too Many Network Interfaces More than two network interfaces are active on the controller.
SERVICE ERROR 17 Net1 Communication Error A Net32 network interface in the Net1 slot is detected but communication cannot be established.
SERVICE ERROR 18 Net2 Communication Error A Net32 network interface in the Net2 slot is detected but communication cannot be established.
SERVICE ERROR 19 IPDS Hardware Key Missing IPDS code is loaded, but the feature key is missing.
SERVICE ERROR 120 Barcode Hardware Key Missing The old style barcode was loaded, but the feature key is missing.


Service Error Analysis

  • With the Service Error displayed, press NEXT and record the error codes. Press NEXT again and record any additional codes.
  • If possible, print the summary page (MENU >> FUNCTIONS > PRINT SUMMARY). Under the Information section, record the Product Version, the Engine Version, and the Network Version.
  • Attempt to reproduce the problem. Record all conditions that cause the error.
  • If a particular file or job causes the error, provide GENICOM with a copy of the job. This can be the original file, a spooled job, or a job captured to the printer with a User Flash SIMM.
  • Send the collected information to TallyGenicom Technical Support.

This procedure will not immediately resolve the issue, but will provide GENICOM the needed information.

Copyright © 2002 GENICOM,

Specifications subject to change without notice.
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If you have any questions or comments regarding this document, please contact TallyGenicom Technical Support.
TallyGenicom has taken care to ensure that the information is complete, accurate and up-to-date. However, GENICOM assumes no responsibility for errors or omissions which may occur. All the information provided is subject to change from time to time at the sole discretion of GENICOM. This information is provided "as is" without warranty of any kind. GENICOM disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall GENICOM, or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if GENICOM, or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the foregoing limitation may not apply.