TallyGenicom

TechNote IP-MSG-02
Intelliprint Series
Resolving SERVICE ERROR 02 and SERVICE ERROR 03
8 Mar 2004 Ed Palmer

Summary: SERVICE ERROR 02 and SERVICE ERROR 03 indicate that the printer software encountered a situation it could not handle or that the processor received an invalid instruction.

Resolution:

These items are in no particular order. Read the entire list before proceeding.

Power:

Ensure the printer power is directly plugged into a power outlet that is not overloaded. Do not use long extension cords. Surge supressors and UPS's are not recommended.

Models such as the mL450 are rated at 900W and require an 8 Amp circuit.

If the error occurs while printing:

Turn the printer power off and on.
If the error persists, reset the NVRAM. This need be done only once.
If the error still occurs, ensure the printer has the latest Product Version. Refer to TechNote IP-UPG-01.
If the error persists, perform the Service Error Analysis.
If the error still occurs, remove or disconnect all printer options: Extra RAM memory, Flash memory, Network Interface Card, Hard Drive, Feeders, Output Bins, Duplexer, etc. Power up the printer. If the error goes away, install the options one at a time until the failed option is found.
Reseat the memory- move it to a different slot.
Ensure the memory is qualified. Refer to TechNotes IP-MEM-01 and IP-MEM-05 for photos of the correct memory.
If another like printer is available, swap the controller and memory. If the problem follows the controller, swap the memory between printers.
Replace the controller.
Replace the memory
Replace the MCU

If the error occurs on power-up:

Turn the printer power off and on.
If the error still occurs, reset the OID. This needs to be done only once.
If the error persists, reset the NVRAM. This needs to be done only once. This need be done only once.
If the error still occurs, remove or disconnect all printer options: Extra RAM memory, Flash memory, Network Interface Card, Hard Drive, Feeders, Output Bins, Duplexer, etc. Power up the printer. If the error goes away, install the options one at a time until the failed option is found.
Reseat the memory- move it to a different slot.
Ensure the memory is qualified. Refer to TechNotes IP-MEM-01 and IP-MEM-05 for photos of the correct memory.
If another like printer is available, swap the controller and memory. If the problem follows the controller, swap the memory between printers.
Replace the controller.
Replace the memory.
Replace the MCU.

When the error occurs, press the NEXT key and note the codes:
mL320, mL401, LNM40: SERVICE ERROR 02, ID=00000000
A tray has an unsupported media size:
- Check the media size inTray 2 and 3. Ensure the paper stops are not set to A5 or half letter.
- Turn the printer power off, set the paper stops in Tray 2 and Tray 3 to the maximum, turn the power on.
  Note: Removing the paper tray will not reset the media size for the tray- the size is stored in memory and changes only when the tray is installed.
- Remove the trays and look for paper stuck behind the trays.
- Examine the white plastic actuator on the back of trays 2 and 3. The actuator should move only when the paper stops are moved. If the wire cable is broken, the actuator will move freely.
- This issue has been resolved with Product Version 3.54.
mL320, mL401, LNM40: SERVICE ERROR 02, ID=F005001
Bad fuser, bad MCU board or bad Intelliprint controller.
All models: SERVICE ERROR 02, ID=F0000002
Bad MCU board, bad DRAM or bad Intelliprint controller.
SERVICE ERROR 03, TOA: PCxxxxxxxx: C00800008 (where x is any character)
The printer has run out of operating memory, or the memory is bad.

If, on boot, the printer display shows READY, waits a bit, then flashes PROCESSING - POWER ON FILES, then there are Power-on files stored in User Flash or Disk. Power-on files are loaded from Flash or Disk into RAM. Power-on files use memory- remove the User Flash SIMM and test. Add DRAM as needed.

Service Error Analysis

With the Service Error message displayed, press NEXT and record the error codes. Press NEXT again and record any additional codes.

If the NEXT codes are differ for each error, there may be a controller or memory issue.

If possible, print the summary page (MENU >> FUNCTIONS > PRINT SUMMARY). Under the Information section, record the Product Version, the Engine Version, and the Network Version.
Attempt to reproduce the problem. Record all conditions that cause the error.
If a particular file or job causes the error, provide TallyGenicom with a copy of the job. This can be the original file, a spooled job, or a job captured to the printer with a User Flash SIMM.

Send the collected information to TallyGenicom Technical Support.

This procedure will not immediately resolve the issue, but will provide TallyGenicom support the needed information.

Specifications subject to change without notice.

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